We provide free, independent, impartial and confidential advice on a wide range of areas including debt, benefits, employment, housing, relationships, consumer issues and many other problems.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
If you can’t make it to one of our walk in sessions in Keswick or Workington we have appointments in;
We offer free personal guidance on what you can do with your pension pot. Book a free
#PensionWise appointment to help you – call 0300 330 1001 today
CITIZENS ADVICE LATEST NEWS
Citizens Advice calls for Universal Credit rollout to be paused as research reveals people left facing financial difficulty
The rollout of Universal Credit should be paused until significant problems with it are fixed, says Citizens Advice.
In a major new report – Delivering on Universal Credit – the charity reveals that the requirement to wait for six weeks to receive any payment means people face serious financial insecurity, with many being forced into debt.
The research also identifies a wide range of administrative challenges, including problems with the online system and long waits to get help over the phone, which can make the initial six week wait even longer.
Universal Credit merges six existing benefits into one – including tax credits, housing benefit and Employment and Support Allowance (ESA).
By 2022 over 7 million households will receive Universal Credit and new Citizens Advice analysis reveals over half (54%) of these will be working households.
Read the full report HERE
Our staff and volunteers can help you resolve your problem, explaining your options and the possible outcomes of different courses of action.
We also offer a telephone advice service.