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Welcome to Citizens Advice Allerdale

Call Us: 01900 604 735

We provide free, independent, impartial and confidential advice on a wide range of areas including debt, benefits, employment, housing, relationships, consumer issues and many other problems.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

If you can’t make it to one of our walk in sessions in Keswick or Workington we have appointments in;

  • Cockermouth
  • Aspatria
  • Maryport
  • Wigton

 

We offer free  personal guidance on what you can do with your pension pot. Book a free appointment to help you – call 0300 330 1001 today

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Independent

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CITIZENS ADVICE LATEST NEWS

Citizens Advice calls for Universal Credit rollout to be paused as research reveals people left facing financial difficulty

The rollout of Universal Credit should be paused until significant problems with it are fixed, says Citizens Advice.

In a major new report – Delivering on Universal Credit – the charity reveals that the requirement to wait for six weeks to receive any payment means people face serious financial insecurity, with many being forced into debt.

The research also identifies a wide range of administrative challenges, including problems with the online system and long waits to get help over the phone, which can make the initial six week wait even longer.

Universal Credit merges six existing benefits into one – including tax credits, housing benefit and Employment and Support Allowance (ESA).

By 2022 over 7 million households will receive Universal Credit and new Citizens Advice analysis reveals over half (54%) of these will be working households.

Read the full report HERE

Can you help?

Donations can make a huge difference, no matter how small.

Our staff and volunteers can help you resolve your problem, explaining your options and the possible outcomes of different courses of action.

We also offer a telephone advice service.

Visit Us

Find our more about how to access our services and come see us at one of our Advice Sessions.

Contact Us

If you need advice you can also telephone or email us, using our online contact form.

Town Hall
Oxford Street
Workington
Cumbria
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

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