Citizens Advice Allerdale can give you some practical help on how to resolve your consumer issues.

Nationally the Citizens Advice service have responsibility for consumer advocacy.  For more help you can contact the consumer helpline found here.

If you think a company has broken the law or acted unfairly, you might be able to report them to Trading Standards

Information on topics like  buying a car,  holidays, utilities and more, can be found here More Consumer Help.

Top tips to avoid online scams.

To protect your identity and cash from online scammers:

  • only allow someone to remotely access your computer if they are from a trusted source, such as your internet service provider
  • create passwords which are long, unique and use a mix of random numbers and lower and upper case letters. The longer the password the harder it is to guess. A ten digit password is better than an eight digit one. Make sure you change passwords regularly and don’t share them
  • use antivirus software and keep it up to date. This will check for malicious computer programmes and monitor files before they are opened. Up-to-date software is important to protect against the most recent viruses. If you buy software online make sure it is from a genuine supplier
  • understand what software you are installing on your computer or phone and make sure you are using a secure site when you buy software, tablet or smart phone.  A secure site will have a web address beginning with https not http
  • make sure you leave your firewall is switched on. A firewall is a security shield that stops scammers getting into your computer. Operating systems such as Windows come with built in firewall settings. They can monitor and warn you of unexpected access to your computer
  • make sure you regularly install updates to your operating system. Windows is an example of an operating system
  • install the latest version of your web browser, for example Internet Explorer, which will have the latest security features
  • don’t open suspicious or unknown emails, email attachments, texts or pop up messages. For example an email with an unusually worded subject heading
  • no genuine online company will contact you to ask for your log-in details, such as your password or user id. You should only need to provide this information when you are logging onto a service such as online banking
  • before entering payment card details on a website, make sure the link is secure.

You can make sure you have a secure link in three ways:

  • check there’s a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure the padlock is not on the page itself – if it is this will probably indicate a fraudulent site
  • check the web address begins with ‘https://’. The ‘s’ stands for ‘secure’
  • if you’re using the latest version of your browser, the address bar or the name of the site owner will turn green.

If you have opened a scam email:

  • don’t reply to the email
  • don’t click on any links in the email or open any attachments
  • if you have already clicked on a link and opened a website, don’t give any personal information out.

Town Hall
Oxford Street
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

Loading please wait....