The role of adviser includes

• Greeting clients and explaining the advice process.

• Conduct an interview to asses the breadth of the problem.

• Identify the appropriate next steps for the client with the session supervisor.

• Arrange appointments with a specialist caseworker, or other agency if appropriate.

• Source information from specialist CAB information systems and other means.

• Clearly explain the options and consequences available to the client.

• Give assistance to make telephone calls, write letters or complete forms.

• Where appropriate, support clients to deal with the issue themselves.

• Update the client records on computer systems.