Services we provide
We can help you with advice on a wide range of topics from Benefits & Debt to Consumer & Employment, check out our Get Help Section.
We also gather information from the stories our clients tell us, and work with this evidence to help make a fair society. Take a look at our Campaigns for more information.
Have you considered checking you are on the best energy tariff ? We can help, we offer face to face appointments with one of our Energy Champions to help you Check, Switch and Save.
April 2015 saw new pension reforms come into effect which included new freedoms giving people the opportunity to decide what they do with their pension pot. Here at Citizens Advice Allerdale we can offer you a free Pension Wise guidance appointment at locations throughout Cumbria.
Frequently Asked Questions
Do I need to pay for advice?
No, we will never ask you to pay for advice, we believe in providing advice for everyone regardless of their circumstances.
Due to funding restrictions, some of our specialist advice, like housing, may only be available to those who are eligible for Legal Aid.
Are you part of Allerdale Borough Council?
No, we are an independent not for profit charity who receives funding from a number of partners. You can be assured our advice is impartial, independent, and confidential and your information is not shared with anyone else without your permission.
Do you provide advice in other languages?
We do not provide professional interpreting services. If you require advice and do not speak English, we ask that you come in to the session with an adult who can interpret for you.
How can I help Citizens Advice Allerdale?
You can help in many ways, please check our Volunteering page for the current roles and also how to make a donation to help keep us providing our service in Allerdale.
What happens at an advice session?
At our advice sessions you will be asked some basic information by our receptionist, you will then wait to be called.
One of our volunteer advisers will then listen and discuss whatever you want help with. Most times they can help you but you may have to come back another day to see a specialist adviser. Our aim is to help you find the best way forward for you.
Have your say
We welcome feedback on our services, as this helps us to improve and gives us the opportunity to put things right. We help over 3,000 clients each year,however, we acknowledge that every so often we get things wrong and someone goes away feeling unhappy. Perhaps you had to wait ages, only to find out there was little we could do for you or you felt that you were not treated with respect or courtesy. Perhaps our advice didn’t help or was wrong.
Unfortunately, these things happen. We know we are not perfect, but what is important is that we aim to be. That is why we have a Complaints Procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
We are a leading member of the Cumbria Advice Network