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Frequently Asked Questions

What do I need to bring to a Money Advice Interview?

During the interview we produce a budget sheet showing your income/expenditure. To enable the advisor to do this we require proof of all your income.
Please bring:

  • Letters from Department of Work and Pensions (DWP) confirming any benefits you are receiving (e.g. Income Support, Employment Support Allowance, Jobseekers Allowance, Universal Credit, Tax Credits, Pension Credits etc).
  • Payslips
  • A recent bank statement
  • The most recent letters received from all your creditors

How long will the interview last?

We would advise to allow for a two-hour interview.

Citizens Advice

Town Hall
Oxford Street
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

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