Welcome to Citizens Advice Allerdale

If you need help please use our Telephone or Email Services

Call us 01900 604735

Email: [email protected]

We provide free, independent, impartial and confidential advice on a wide range of areas including debt, benefits, employment, housing, relationships, consumer issues and many other problems.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

We have replaced our face to face drop in sessions with a telephone advice service due to the coronavirus outbreak.

Please telephone 01900 604735

Our staff and volunteers can help you resolve your problem, explaining your options and the possible outcomes of different courses of action.

Pension WiseGIF

We offer free personal guidance on what you can do with your pension pot. Book a free #PensionWise appointment to help you- call 0300 330 1001 today


We're closed for the weekend now. There is a lot of information to help on our website http://bit.ly/2sh65gE
If your issue is related to Coronavirus you can find information here http://bit.ly/3aWY8kH
Our telephone and email services will be available Mon to Fri next week

Using less electricity and gas is good for the planet and can save you money. Use our advice to make sure your home is energy efficient http://bit.ly/2K3r2ot

If you share your home with other people, it's important to know how your tenancy is organised as it can have implications for other things. We have information to help http://bit.ly/2Qef8JY

If you’re off sick while you’re pregnant, it can affect how much Statutory Sick Pay (SSP) and Statutory Maternity Pay (SMP) you get. Different rules might apply depending if your illness is related to your pregnancy or not. Find out more http://bit.ly/2v4rJWj

There is lots of information about benefits on the @CitizensAdvice public site. You can find out about the benefits you can get and how they are paid. If you are not happy with a decision, you can find out what you can do and how you can appeal http://bit.ly/2VaPA1r


Volunteer Advisers

We are currently recruiting for Telephone, Email and Webchat advisers.  More information about the role can be found here

Universal Credit in Cumbria

A report from the Cumbria Citizens Advice Research and Campaigns Group which highlights issues related to the delivery and implementation of Universal Credit in Cumbria.

Read more HERE



Visit Us

Find our more about how to access our services and come see us at one of our Advice Sessions.

Contact Us

If you need advice you can also telephone or email us, using our online contact form.

Town Hall
Oxford Street
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

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