Welcome to Citizens Advice Allerdale

If you need help please use our Telephone or Email Services

Call us 01900 604735

Email: [email protected]

We provide free, independent, impartial and confidential advice on a wide range of areas including debt, benefits, employment, housing, relationships, consumer issues and many other problems.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

We have replaced our face to face drop in sessions with a telephone advice service due to the coronavirus outbreak.

Please telephone 01900 604735

Our staff and volunteers can help you resolve your problem, explaining your options and the possible outcomes of different courses of action.

Pension WiseGIF

We offer free personal guidance on what you can do with your pension pot. Book a free #PensionWise appointment to help you- call 0300 330 1001 today


Support for mortgage interest (SMI) is a loan from the Department of Work and Pensions (DWP) to help pay towards the interest on your mortgage or another home loan. You might get SMI if you own your home or you’re in a shared ownership scheme http://bit.ly/30rchRz

Some employers are willing to let staff try new ways of working — so if you want to work in a way that your employer doesn’t already offer, you should ask for it

Take a look at our advice on how to talk to your employer about flexible working first http://bit.ly/3cp97Fo

There’s a good chance you’ll be able to get maternity pay if you're having a baby and you have a job or had one recently. We have information about the types of maternity pay you may be eligible for http://bit.ly/2HqPj8b

If your employment situation has changed recently, you may be considering your #Pension options

If you’re over 50, you can get free, impartial and expert guidance through Pension Wise

Book your appointment at http://pensionwise.gov.uk/en or by calling 0800 138 3944


Volunteer Advisers

We are currently recruiting for Telephone, Email and Webchat advisers.  More information about the role can be found here

Universal Credit in Cumbria

A report from the Cumbria Citizens Advice Research and Campaigns Group which highlights issues related to the delivery and implementation of Universal Credit in Cumbria.

Read more HERE



Visit Us

Find our more about how to access our services and come see us at one of our Advice Sessions.

Contact Us

If you need advice you can also telephone or email us, using our online contact form.

Town Hall
Oxford Street
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

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