Welcome to Citizens Advice Allerdale

Call Us: 01900 604 735

We provide free, independent, impartial and confidential advice on a wide range of areas including debt, benefits, employment, housing, relationships, consumer issues and many other problems.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

If you can’t make it to one of our walk in sessions in Keswick or Workington we hold outreach sessions in the community.



Our staff and volunteers can help you resolve your problem, explaining your options and the possible outcomes of different courses of action.

We also offer a telephone advice service.

Pension WiseGIF

We offer free personal guidance on what you can do with your pension pot. Book a free #PensionWise appointment to help you- call 0300 330 1001 today


You can complain to Royal Mail if post you’ve received has been damaged or you think it’s been opened without your permission. They’ll investigate what’s happened. Find out more https://t.co/Y7yLZEV9p8

Don't forget our energy champions are in Dunmail Park Shopping Centre today between 10.00am and 3.00pm. Come along and have a chat about all things energy related! #BESW20

If you have applied for settled status but didn’t get it, there are ways you can get a new decision. Your decision letter will tell you if you can apply again or ask for the decision to be looked at again - this is known as an ‘administrative review’. https://t.co/kWcW3EUvkO

Warranties and guarantees add to your legal rights. Each one is different, find out when they can be useful https://t.co/TgjbwktMsG


Citizens Advice Report on Universal Credit for single disabled people

Citizens Advice has produce a report which looks at how Universal Credit will support single people who are disabled people or have a health condition

Citizens Advice worked with advisers and other disability and health charities to identify areas where Universal Credit improves support for disabled people, has reduced support compared to the legacy system, and may generate unintended consequences as this group of people continue to move on to the new benefit.

Read more HERE


Excessive prices for disengaged consumers: A super-complaint to the Competition and Markets Authority

Citizens Advice is calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off.

Read more HERE

Visit Us

Find our more about how to access our services and come see us at one of our Advice Sessions.

Contact Us

If you need advice you can also telephone or email us, using our online contact form.

Town Hall
Oxford Street
CA14 2RS

Call Us
01900 604 735

Office Hours:

Mon - Thurs 09:00 - 17:00
Friday 09:00 - 16:30

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